Returns/Exchanges

Return and exchange policy

 

Thanks for purchasing our products at www.bankekuku.com.
Please be informed that unless specifically provided for on our website, we do not offer refunds for all purchases made on our website. If there is a fault with your purchase and you are not satisfied with the product for this reason, please reach out to us within 14 calendar days of your purchase, as you may be eligible for an exchange or gift voucher to be used both online and in our stores.
After the 14-day period, you will no longer be eligible and won’t be able to exchange or receive a gift voucher. We encourage our customers to try the product in the first two weeks after purchase to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us.